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Sales Operations Specialist


As a Sales Operations Specialist, you’ll be reporting to the Director of Sales Operations while building a close partnership with the Head of Security.   This role owns day-to-day sales operations while safeguarding Cloudsmith’s security and compliance workflows. You’ll keep our pipeline and renewals running smoothly, maintain clean CRM/process rigour, and support security reviews, questionnaires, and audits that unblock revenue.  You’ll be responsible for executing questionnaires and RFP security sections from intake to submission, building and maintaining a vetted answer library, coordinating  approvals with Security for any exceptions, setting and meeting SLAs, and tracking  metrics to cut cycle time and raise quality.


Key Responsibilities 


Program Ownership 

  • Own the end-to-end security questionnaire motion, intake → scoping  → clarifications → completion → submission with clear SLAs and a simple RACI. 

  • Prioritise work against deal timelines with Sales Ops; surface risks/blocks early and propose trade-offs that protect our posture. 

  • Continuously improve: identify bottlenecks, run quick retros, and  publish a quarterly plan to cut cycle time and raise quality. 

  • Meet with prospective customers to understand their security posture  and gaps, and advise how Cloudsmith can address those areas. 

  • Create and send renewal quotes. Track stages, dates, and signatures; coordinate internal approvals. 

  • Weekly data hygiene updates, including adding self-serve customers to Salesforce. 


Security Engineering & Architecture 

  • Draft accurate, defensible responses mapped to our controls (SOC 2,  ISO 27001, GDPR/DPAs, SSO/SAML/OIDC, encryption, SDLC/CI/CD,  SBOM/SLSA) and tailor them to industry context when needed. 

  • Coordinate approvals with Security for any non-standard positions; document exceptions/compensating controls, and keep a clean audit  trail. 

  • Support the security sections of RFPs/RFIs and handle technical clarifications with prospects. Be clear and concise. 


●  Tooling, Enablement & Metrics 

  • Build and maintain a vetted, searchable security answer library with versioning, tagging, and evidence links (pen-test summary, sub-processor list, data-flow diagrams). 

  • Keep trust materials current (security overview, certs/attestations, uptime/SLA) and ensure answers stay consistent with public statements. 

  • Develop and report on the work undertaken's outcomes, including security questionnaire cycle time, security question reuse percentage, exception rate, expansion renewal from Ops-owned renewals, and retention rates.  

  • Provide Pricing & quoting support for standard order forms, ensure line-item accuracy  



Requirements

Qualification & Skills

Technical Expertise 

  • Experience in security engineering, GRC/trust, or security RFP  response at a B2B SaaS or cloud provider (or equivalent hands-on experience). 

  • Comfortable with the core stack: SOC 2, ISO 27001, GDPR/DPAs,  SSO/SAML/OIDC, encryption in transit/at rest, vuln mgmt,  SDLC/CI/CD. 

  • Proven questionnaire/RFP ability, owning intake → submission, redlining risky asks, and crafting defensible, evidence-backed  answers. 


Domain Knowledge 

  • Knows how to map responses to evidence (pen-test/attestations,sub-processors, data-flow diagrams, BC/DR) and align with public trust materials. 

  • Experience working in a Deal desk environment is a plus.  

 

Collaboration & Communication 

  • Can design, document and enforce simple, scalable workflows. 

  • Clear, concise technical writing translates controls for non-security audiences without losing accuracy. 

  • Organised under deadline, sets/keeps SLAs, tracks cycle time &  reuse%, and keeps stakeholders in the loop. 

  • Confident partner, can push back when requests weaken our posture 

  • while staying customer-friendly.

Signs You May Be a Great Fit

  • Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.

  • Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.

  • Growth: Access professional development opportunities and mentorship from experienced peers.

  • Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.



Full time
Jaipur
2-4 years
2025-10-29
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