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Measuring Customer Success
Measuring Customer Success
A guide to key metrics for measuring customer success and satisfaction.
Key Metrics for Customer Success
Measuring customer success is crucial for understanding how well your product meets customer needs. Key metrics include customer satisfaction scores, retention rates, and net promoter scores. These metrics provide valuable insights into customer experiences and areas for improvement.
Important Metrics
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
- Churn Rate
By tracking these metrics, businesses can make informed decisions to enhance customer success.
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