As we gear up for FY25 and beyond, here are our five key takeaways from this incredible experience:

1) GTM Vision: The AI Platform for Business Transformation

The overarching vision for ServiceNow is crystal clear—becoming the defining enterprise software company of the 21st century. With AI-driven innovations at the core, it is on a mission to make the world work better for everyone. ServiceNow is not just about digital transformation; it's about AI-powered business transformation.

2) GTM Mission: One Enterprise Platform for Holistic Transformation

The power of ServiceNow lies in its ability to seamlessly integrate AI Agents, Data, and Workflows to drive business agility, efficiency, and scale. Here’s how:

• Workflows: Automation at its best, powered by predictive analytics, reusable code, process mining, and configured playbooks.
• AI Agents: Intelligent, autonomous agents that manage tasks across multiple functions, allowing teams to focus on strategic priorities.
• ‍Data: The workflow data fabric—leveraging RaptorDB, Integration Hub, and Knowledge Graphs—to unlock insights and ensure secure, scalable operations.

3) The PPT Framework: People, Process, Technology

ServiceNow’s go-to-market approach, the synergy of People, Process, and Technology remains foundational. All three are indispensable, ensuring that transformation efforts are holistic and impactful.

4) The Expanding Partner Ecosystem: Driving Innovation Together

One of the most exhilarating aspects of the SKO was witnessing the growth of their partner ecosystem. ServiceNow continues to strengthen its collaborations with strategic partners, co-innovating solutions that address real-world business challenges. The importance of partnerships in delivering cutting-edge innovation cannot be overstated. Notably, the Partner Brilliance Bar provided invaluable insights, reinforcing the commitment to co-creation and business acceleration.

5) Winning Together: Right Here, Right Now!

The essence of this SKO was about taking action now and winning as a team. The collaborative spirit at the event underscored how, together, businesses can achieve greater milestones and deliver extraordinary outcomes for their customers.

Spotlight: Meeting Jenn Odess & the CRM-AI Revolution

One of the key moments of SKO’25 was the insightful discussions with Jenn Odess, Vice President, Global Partner Experience at ServiceNow. Her perspective on ServiceNow’s strategic move towards CRM powered by AI agents was both enlightening and inspiring. As businesses increasingly seek intelligent customer engagement solutions, ServiceNow’s AI-driven approach is set to redefine CRM as we know it. This aligns with the broader shift towards AI-driven workflows and automation, empowering organizations to scale operations with efficiency and precision.

Looking Ahead: The Road to FY25 & Beyond

With a solid strategy, an evolving partner ecosystem, and AI at the heart of innovation, ServiceNow is poised for unprecedented growth. The excitement and takeaways from SKO’25 will drive us forward in our mission to transform businesses with AI-powered enterprise solutions.

At BOT Consulting, we are committed to helping organizations unlock the full potential of AI and automation, from workflow optimization to GDC scalability.

Here’s to a future where we continue to innovate, scale, collaborate, and win—together!

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