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Building a Global Software Engineering
“Center of Excellence” in Jaipur

Inside the partnership that scaled Cloudsmith’s India Center of Excellence in Jaipur into a culture-first, multi-function hub, powering Technical Support, Product Engineering, and shared services with next-gen talent and global delivery maturity.

About Cloudsmith

Cloudsmith is the world’s leading cloud-native artifact management platform, built to control, secure, and distribute everything in your software supply chain. As a fully managed solution, it helps teams streamline builds, reduce risk, and operate at enterprise scale, so developers can focus on building, not maintaining infrastructure.

The Challenge

As Cloudsmith scaled its enterprise customer base, it needed to rapidly expand global operations without compromising on culture or quality. Two immediate priorities stood out:

  • Establishing a world-class Software Engineering Center of Excellence, covering Technical Support, Customer Success Engineering and Product Engineering, without compromising culture or quality.
  • Scaling business-critical shared services functions (Sales, Marketing, and Finance) through a single, high-performance global delivery center.

Cloudsmith needed a partner that could combine technical depth with a culture-first approach, ensuring Cloudsmith India became a leading employer in Jaipur’s open-source and software supply chain ecosystem.

Industry

SaaS / Software Supply Chain Management

Timeline

2023 – Ongoing

Outcome

  • Built Cloudsmith’s largest TSE team in India

  • Product pod enhancing and maintaining platform
  • 20×5 support with faster response, high CSAT
  • Cadet Program: 100% intern-to-engineer conversion
  • Expanded Ops: Marketing, Sales, Finance
Key Metrics

We’ll let the numbers tell the story

75%

of Cloudsmith’s global TSE team built in India, a seamless extension, not an offshore back-office.

100%

Fresh Engineering graduate (aka Cadet) Program conversions, nurturing next-gen engineers into full-time contributors.

20x5

global support coverage achieved,  faster response times with culture-aligned talent.

+4

new functions expanded (Product, Sales, Marketing, Finance) - proof of BOT’s integrated GDC model.

The BOT Solution

Leveraged the Odyssey Operating Model to deliver a turnkey GDC:

  • BUILD

    BUILD

    • Assessed Cloudsmith’s global growth goals
    • Defined talent strategy
    • Rolled out a multi-stage hiring process

    ‍

  • OPERATE

    OPERATE
    • 20×5 Technical Support team in Jaipur, now managing global support
    • Launched the Cadet Program
    • Expanded delivery into 4 new functions
    • Continuous mentorship and development to keep teams aligned
    • Ongoing governance and leadership grooming

  • TRANSFER

    Transfer
    • Currently in Build/Operate mode, with flexibility to transition ownership when strategic.

Key Differentiators

Leveraged the Odyssey Operating Model to deliver a turnkey GDC:

  • Factor
    Impact
  • Culture-First Hiring
    9/10 employee sentiment, strong retention
  • Cadet Program
    Created a sustainable early-talent pipeline
  • Shared services model
    Faster ramp-up, lower overhead
  • Global delivery maturity
    20×5 operations, moving toward 24×7
"BOT Consulting has been a truly seamless partner. Their culture-first approach and engineering excellence consistently drive innovation, productivity, and alignment within our systems. The collaboration has elevated customer experience, and we value the spirit of partnership they bring to every engagement."

Glenn Weinstein

CEO of Cloudsmith
"What impressed us most about BOT was how seamlessly they integrated with our way of working. The India team they built for us didn’t feel like an offshore office, it felt like Cloudsmith. With BOT, we gained speed, cultural alignment, and the confidence to scale globally."

Nick Peacock

Senior Director, Customer Success at Cloudsmith

Looking Ahead

  • From Support to Engineering Excellence → Launching a dedicated Product Engineering squad in Jaipur, shaping the core of Cloudsmith’s platform.
  • From Scale to Always-On → Expanding Support into a 24×7 global model fully run from India, ensuring resilience and speed at scale.
  • From Talent to Leadership → Investing in long-term talent journeys, grooming future leaders, and establishing Centers of Excellence that anchor Cloudsmith’s global growth.

‍
This next phase reflects the essence of our approach,  moving beyond foundation to critically execute on the scaling of Software engineering CoE and business support functions to support exponential growth while  enduring value through culture, capability, and capital efficiency.

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Ready To Build Your GDC?

Contact us today to explore how we can help you build, operate, and scale a high-performing GDC that meets your business goals.