Our Operating System for Scaling GCCs
Odyssey delivers results with speed, quality, and confidence integrating 30 years of best practices, proven accelerators, and an intelligent Agentic layer across talent, work and operations.
Trust & Safety
Enterprise-grade security and compliance.
Human Oversight
Humans approve all critical decisions.
AI Governance
Clients control and audit AI usage.
Intelligence with guardrails. Speed with accountability.
As GCCs embed AI into operations, the risk isn't the technology — it's the absence of structure around it.
Trust & Safety
Your data, your IP, your client information — protected by infrastructure that meets the standards your customers already hold you to.
Zero
data breaches across all GCCs.
Human Oversight
Every critical decision — from final candidate selection to delivery escalation — requires expert approval. AI accelerates the path. Humans make the call.
100%
human approval on critical workflows.
AI Governance
Full visibility into what agents do, what data they access, and why. Audit trails, usage controls, and the ability to shut it down. Your board asks — you answer.
Clear
audit visibility across AI workflows.
Our Pillars of Scale
A unified system across Operation, Work, and Talent to scale GCCs with confidence.
Operations
Everything that keeps a GCC compliant, secure, and running smoothly. The tools, processes, and AI that power delivery excellence.
Work
The tools, processes, and AI systems that power consistent, high-quality delivery across every stage of execution, optimization, and scale.
Talent
Finding, growing, and aligning the right people to your culture, business objectives, and long-term organizational growth and success.
The difference:
Traditional vs Odyssey-powered GCCs
DIMENSION
TRADITIONAL GCCs
ODYSSEY-POWERED-GCCs
Speed to Launch
12–18 months to first productive headcount
6 weeks to live operations — BOT Customer Zero proven
Talent
Junior teams, 6+ months to productive contribution
Structured onboarding via Odyssey Talent Agent — teams delivering from day one of Operate phase
AI Approach
Ad-hoc AI experiments layered onto existing delivery
Purpose-built Agentic Layer across Operations, Work, and Talent — AI as the operating model, not an add-on
Culture First
Offshore contractors — culture alignment left to chance
Culture engineered by design — local leadership, Jaipur talent strategy, embed GCC culture.
Knowledge & IP
Tribal knowledge that walks out the door
Institutionalised inside Odyssey — methodology, decisions, and delivery intelligence captured, compounding with every engagement
People Growth
Attrition managed as a cost and risk variable
Teams that build careers, not just fill seats — 90% retention as a byproduct of genuine growth paths, not retention programs
Portfolio Value
Engagement ends, value disappears
Each GCC built as a portfolio-grade asset — IP-bearing, independently scalable, and capable of multiple futures: acquisition, spin-off, or strategic anchor (Hakkoda → IBM is one outcome, not the only one)
Odyssey in Numbers
6 Weeks
Launch Time
(Build to Operate)
(Build to Operate)
8 GCCs
Scaling with
Odyssey
Odyssey
100%
Talent Agent Adoption
(across all GCCs)
(across all GCCs)
6 Weeks
Launch Time
(Build to Operate)
(Build to Operate)
8 GCCs
Scaling with
Odyssey
Odyssey
100%
Talent Agent Adoption
(across all GCCs)
(across all GCCs)
