Senior Learning & Development Specialist

We are looking for an L&D Specialist with strong instructional design expertise and hands-on learning operations experience to design, deliver, and run impactful learning programmes for our GDC clients and internal teams. 

In this role, you will work closely with the Senior L&D Partner to translate training needs into structured learning journeys — managing the LMS, facilitating sessions, and owning specific programmes end to end. You will not just support; you will lead. This position requires a strong combination of instructional design skills, L&D operations capability, and a genuine interest in AI-augmented learning. You should be equally comfortable in a workshop room and a spreadsheet, and motivated by working in a fast-moving, culture-first environment. 

Key Responsibilities

Instructional Design and Content

• Build instructional content using frameworks such as ADDIE and Bloom's Taxonomy across digital and in-person formats
  

• Design and deliver learning programmes for GCC cohorts - onboarding, functional skills, and targeted capability tracks
  

• Translate training needs analysis inputs from the Senior L&D Partner into structured, ready-to-deliver learning journeys
  

• Develop assessments, workbooks, facilitator guides, and job aids that reinforce learning
  

• Manage day-to-day LMS operations - content uploads, learner enrolments, completion tracking, and reporting
  

• Maintain programme calendars, attendance records, and feedback data
  

• Run compliance training programmes including Information Security, data privacy and Code of Conduct
  

• Track learning metrics and prepare reports for the Senior L&D Partner and stakeholders
  

• Use AI tools including to generate content, personalise learning pathways, and reduce manual build time
  

• Explore and test emerging AI-augmented tools for content creation and learner engagement, developing learning pedagogy
  

• Support the team in building comfort with AI-assisted learning practices
  

• Facilitate training sessions, workshops, and cohort-based programmes across functions and levels
  

• Coordinate logistics for learning events - scheduling, communication, materials, and follow-up
  

• Support talent acquisition through structured interview frameworks and competency evaluation
  

Requirements

Requirements 

Required Qualifications

• 4–6 years of experience in Learning & Development, HR, or a Talent function.
  

• Demonstrated experience designing and delivering blended or cohort-based programmes.
  

• Hands-on LMS administration and reporting experience.
  

• Confidence using AI tools for content creation or learning delivery.
  

• Strong facilitation and communication skills — written and verbal.
  

• Ability to work independently, prioritise, and manage multiple workstreams simultaneously.
  

• Deep knowledge of:
  

• Instructional design methodologies — ADDIE, Bloom's Taxonomy, Kirkpatrick Model.
  

• LMS platforms — administration, reporting, and learner management
  

• Compliance training frameworks — Information Security, Data Privacy, Code of Conduct.
  

• Strong experience with:
  

• Content development tools and rapid authoring platforms.
  

• Learning analytics and data-driven programme improvement.
  

• AI tools for L&D content generation and pathway personalisation.
  

• Exposure to GDC, BPO, or consulting environments is advantageous.
  

• Experience working in Agile or fast-paced delivery environments.
  

• Strong analytical thinking and structured problem-solving abilities. 
  

Preferred Skills

• Certification in L&D — ATD, CIPD, or equivalent
  

• Experience with rapid authoring tools such as Articulate 360 or Rise.
  

• Exposure to psychometric tools — DISC, Hogan, or 16PF.
  

• Familiarity with ServiceNow, Salesforce, or similar enterprise tech platforms.
  

• Ability to design scalable, blended learning programmes for global or distributed teams.
  

• Strong stakeholder management and consulting skills in client-facing environments.
  

• Excellent documentation and presentation abilities
  

• Prior experience in a start-up or high-growth consulting environment.
  

• Self-driven, with the ability to lead learning conversations and influence programme direction.
  

Signs You May Be a Great Fit

• Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.
  

• Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
  

• Growth: Access professional development opportunities, and mentorship from experienced peers.
  

• Benefits: Competitive salary, wellness packages, and flexible work arrangements that