GCC Practice Lead – Data & AI / Salesforce

We are looking for a dynamic and execution-driven GCC Lead to establish and scale our Global Capability Center (GCC) operations. This role requires a strong blend of technical expertise, strategic leadership, operational excellence, and stakeholder management.

The ideal candidate should have hands-on experience in either Data & AI or Salesforce ecosystem, along with exposure to multiple cloud technologies/platforms. The individual will play a critical role in building teams from scratch, defining operating models, harmonizing GCC processes with BOT (Build-Operate-Transfer) playbooks, and driving long-term growth and delivery excellence.

This is a high-impact leadership role focused on setting up scalable processes, creating engineering culture, and enabling the GCC to evolve into a strategic capability hub.

Key Responsibilities:

GCC Setup & Strategic Growth

• Lead the establishment and scaling of the GCC aligned with business and technology objectives.
  

• Define and implement the GCC operating model, governance structure, and delivery framework.
  

• Partner with global leadership teams to build long-term GCC strategy, growth roadmap, and capability expansion plans.
  

• Drive organizational maturity by setting up scalable processes, metrics, and operational best practices.
  

• Support BOT transition initiatives and harmonize GCC policies with existing BOT playbooks and delivery standards.
  

Technical Leadership

Provide deep technical leadership and hands-on delivery oversight across one or more of the following domains:

• Data & AI Ecosystem
  

• Expertise in AI/ML engineering, Generative AI, LLM integrations, MLOps, Data Engineering, Data Governance, and Advanced Analytics.
  

• Strong experience with modern data platforms and cloud-native architectures such as Databricks, Snowflake, Azure Data Factory, Synapse, BigQuery, Redshift, Kafka, Airflow, and Spark.
  

• Understanding of model deployment, vector databases, AI orchestration frameworks, real-time data pipelines, and scalable enterprise AI solutions.
  

• Salesforce Ecosystem
  

• Strong expertise across Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
  

• Hands-on knowledge of Salesforce architecture, Apex, Lightning Web Components (LWC), OmniStudio, Flow Automation, API integrations, middleware platforms, and enterprise-scale CRM transformations.
  

• Experience driving multi-cloud Salesforce implementations with focus on scalability, security, governance, DevOps, and release management.
  

• Cloud & Enterprise Technology Landscape
  

• Strong understanding of multi-cloud environments including AWS, Azure, and GCP with exposure to cloud-native services, containerization, Kubernetes, serverless architecture, and infrastructure automation.
  

• Experience with CI/CD pipelines, DevOps practices, Infrastructure as Code (Terraform, CloudFormation), monitoring, observability, and platform engineering.
  

• Drive enterprise architecture discussions, technical governance, engineering best practices, code quality standards, security compliance, and scalable delivery frameworks.
  

• Lead adoption of modern engineering practices including automation, AI-assisted development, Agile delivery models, platform modernization, and innovation-driven solutioning.
  

Team Building & Capability Development

• Build and scale high-performing engineering and delivery teams from scratch.
  

• Drive hiring strategy, talent planning, capability mapping, and workforce development.
  

• Establish a strong engineering culture focused on ownership, collaboration, learning, and accountability.
  

• Mentor leads and managers to create a future leadership pipeline within the GCC.
  

Process & Operational Excellence

• Set up delivery processes, performance governance, SOPs, reporting mechanisms, and operational KPIs.
  

• Ensure alignment across recruitment, onboarding, project delivery, compliance, and employee engagement processes.
  

• Drive continuous improvement initiatives across delivery, operations, and stakeholder management.
  

• Collaborate with cross-functional teams including HR, Talent Acquisition, Finance, IT, and global business stakeholders.
  

Stakeholder Management

• Act as a strategic liaison between GCC teams and global leadership, ensuring alignment with business priorities and delivery goals.
  

• Drive proactive stakeholder communication, fast decision-making, and effective resolution of operational, hiring, and delivery challenges.
  

• Define and govern SLAs, escalation frameworks, and accountability mechanisms across GCC operations and delivery functions.
  

• Present delivery updates, hiring progress, growth plans, risks, and mitigation strategies to leadership through data-driven insights.
  

• Build strong relationships with internal and external stakeholders to ensure seamless GCC operations and business alignment.
  

• Foster a high-responsiveness culture focused on execution excellence, operational efficiency, and continuous improvement.
  

Requirements

Required Skills & Qualifications

• 8+ years of overall experience with strong exposure to GCC/Offshore Delivery/Engineering leadership.
  

• Proven experience in setting up or scaling teams and operational processes.
  

• Strong technical expertise in either:
  

• Data & AI technologies, OR
  

• Salesforce ecosystem and cloud solutions.
  

• Exposure to multi-cloud platforms such as AWS, Azure, or GCP.
  

• Strong understanding of BOT (Build-Operate-Transfer) model and GCC operational frameworks.
  

• Experience in driving delivery governance, process transformation, and operational maturity.
  

• Excellent stakeholder management, communication, and leadership skills.
  

• Ability to operate in fast-paced, ambiguous, and growth-oriented environments.
  

Good to Have

• Experience working with global stakeholders and distributed teams.
  

• Exposure to AI-led delivery transformation and automation initiatives.
  

• Prior experience in GCC setup for product engineering, consulting, or managed services organizations.
  

• Understanding of compliance, security, and organizational governance frameworks.
  

Signs You May Be a Great Fit

• Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.
  
• Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
  
• Growth: Access professional development opportunities, and mentorship from experienced peers.
  
• Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.