StridePath Consulting Case Study

Building an AI-Native ServiceNow Delivery Engine from India

About StridePath

StridePath is a US-based ServiceNow Premium Partner specializing in employee workflows, advisory, implementation, and managed services. With a growing reputation for delivery excellence across HRSD, CSM, and ITSM, StridePath was entering a pivotal growth phase, expanding into finance workflows and AI-native capabilities to meet rising enterprise demand.

The Challenge

StridePath needed to scale its delivery capacity while simultaneously deepening its AI and platform capabilities. The challenge was threefold:

Delivery scale with quality: Growing AMS and consulting engagements required global delivery support without compromising StridePath’s hands-on, client-intimate approach.
AI-native delivery: StridePath’s 2026 roadmap demanded agentic AI solutions forServiceNow — Now Assist, Moveworks AI Agents, and custom HRSD accelerators —requiring deep platform fluency and rapid innovation.
Cultural alignment: StridePath needed a partner that could match theiremployee-centric values and customer-first mindset, not a traditional offshorevendor.

Industry

ServiceNow Consulting

Timeline

July 2025 – Present

Focus

HRSD| CSM | AI Agents

The BOT Solution

Leveraging the Odyssey OperatingModel, BOT embedded a high-performance delivery pod that operates as a seamlessextension of StridePath’s US team.

BUILD
BUILD
Deployed a 4-person offshore pod aligned to StridePath’s AMS and consulting practices.
Established follow-the-sun delivery model for 24/7 AMS support — US team logs off, India picks up via real-time chat.
Streamlined ServiceNow upgrade processes using structured workbooks, resolving a complex client engagement.
Secured ServiceNow Build Partner status with dedicated instances for innovation.
OPERATE
OPERATE
Expanded from AMS execution into advisory-led engagements — including the first offshore-led advisory project for Notre Dame University.
Delivered complete agile adoption playbook with documentation, demos, and training videos — recognized by StridePath as a published case study on their website.
BOT team member became the first “Pathfinder” to clear the Moveworks accreditation exam, establishing credential leadership in the AI agent ecosystem.
Now leading the development of agentic AI solutions for HRSD, including custom AI workflow agents and pre-sales demo materials.
Highly integrated teams — demonstrating deep operational trust.
TRANSFER
Transfer

Agentic AI Capabilities Delivered

The StridePath India team has rapidly become the innovation edge for AI-native ServiceNow delivery:

Factor
Impact
Moveworks AI Agents
Achieved Moveworks accreditation; first Pathfinder to clear the certification exam. Building agentic solutions embedded directly into ServiceNow workflows.
Now Assist Enablement
Translating ServiceNow’s AI capabilities into practical enterprise outcomes — virtual agents, AI search, and predictive workflows for HRSD.
HRSD Path Accelerator
Developed custom accelerator for HR Service Delivery, enabling faster implementations and improved employee experience for StridePath’s clients.
CSM Product Enhancements
Contributed platform enhancements for Customer Service Management within the AMS practice, improving resolution speed and client CSAT.
Agile Adoption Playbook
Created a complete advisory deliverable for enterprise agile transformation — documentation, demos, and video training — delivered as StridePath IP.
Agentic HRSD Workflows
Leading Phase 2 development of agentic AI workflows for HR Service Delivery, including pre-sales materials and new client engagement models.

Key Differentiators

Leveraged the Odyssey Operating Model to deliver a turnkey GCC:

Factor
Impact
Advisory + AMS Blend
Not just ticket resolution — the team contributes to strategic consulting engagements, blending execution speed with delivery quality.
AI-First Credentialing
100% certified team. First-mover advantage in Moveworks accreditation. Deep fluency across Now Assist, AI Search, and agentic workflow design.
Cultural Integration
BOT and StridePath share employee-centric values. The India team doesn’t feel offshore — they contribute strategic input, feedback, and innovation.
Follow-the-Sun Delivery
Continuous AMS support with real-time handoffs. Critical incidents resolved without waiting for the next business day.
Pathfinder Designation
BOT team members designated as “Pathfinders” by StridePath — trusted to lead new capability development and represent StridePath in the ecosystem.

“BOT Consulting has been a great GCC partner in building out our team in Jaipur. This partnership enabled us to build an amazing team with speed and in tune with Hakkoda's culture, training, and structure."

Erik Duffield

CEO of Hakkoda

BOT built a GCC that felt like Hakkoda from Day 1 – same culture, higher delivery benchmarks. Their AI-driven talent pipeline delivered 30% faster ramp times, making Jaipur our top-performing hub and a key asset in IBM’s acquisition."

Corey Ariss

COO of Hakkoda

"BOT’s Hakkoda India GCC became Hakkoda’s cultural twin and top-performing hub – now a crown jewel in IBM’s portfolio."

Abhishek Majumdar

Global VP of Hakkoda

Looking Ahead

The StridePath-BOT partnership is entering its next strategic phase:

Scaling the delivery pod to support StridePath’s expanding client base across HRSD, CSM, and Finance workflows.
Deepening AI capability with dedicated agentic workflow development for enterprise HRtransformation and pre-sales enablement.
Custom ServiceNow application development leveraging Build Partnerstatus and GenAI expertise for 2026 strategic goals.
Consulting-led growth — moving from operational support to strategic advisory, with BOTconsulting training sessions embedded into StridePath’s enablement programs.

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