Build Your ServiceNow GCC with AI-Enabled Talent & Workflow Expertise

Scale ITSM, HRSD, and CSM capabilities with certified consultants who don't just configure workflows — they build custom NLU models, production-grade integrations (Integration Hub, custom Spokes, Now Assist), and enterprise-grade solutions that turn multi-day manual processes into minutes and move the needle for your clients.

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Trusted By

Scaling ServiceNow Delivery with AI-Native Global Teams | Stridepath × BOT Consulting

AI-Enabled ServiceNow Delivery

Most offshore ServiceNow teams only do basic configuration. We build intelligent, AI-native operations. We integrate Now Assist, agentic workflows, and predictive analytics directly into client workflows.

Now Assist Enablement

AI Agents

Workflow Automation Accelerators

Predictive Intelligence

What We Deliver:

We design, build, and sustain enterprise-grade ServiceNow platforms, integrating workflows and AI capabilities to align with your business operations.

Workflow Automation

Process digitization, replacing manual, paper-bound approvals with Flow Designer-driven, stage-based automated workflows.

Self-Service Portals

Employee/customer experience, including UI Builder dashboards, SSO integration, and mobile-first approval flows.

AI Agent Enablement

Virtual Agent implementation with custom NLU intent training and Now Assist case summarization

Systems Integration

Bidirectional syncs and custom Spokes connecting ServiceNow to ERP, payment, and third-party platforms

Dashboard & Reporting

Analytics layer build, including before/after process visualization and Performance Analytics-driven KPI tracking.

ServiceNow Modules We Cover:

Our ServiceNow GCC teams are structured to support the full platform spectrum. We design pod structures around the specific modules your practice needs:

ITSM & Workflow Automation

Incident, Change, Problem management. Workflow digitization and automation. SLA monitoring and optimization. Includes a custom Jira Spoke with bidirectional incident sync, correlation ID tracking, and automated error-incident handling.

HRSD & Employee Exp.

Employee lifecycle management. Case management and knowledge delivery. Now Assist for HR — AI-powered self-service.

CRM

Customer service management. Field service integration. Intelligent routing and assignment.

Custom App Dev

Scoped applications. ServiceNow Store readiness. Integration development. Platform architecture.

AI & Agentic Solutions

Now Assist enablement. Virtual Agent configuration. Moveworks AI Agents. Agentic HRSD workflows. Predictive analytics.

Dashboard & Reporting

Custom performance dashboards. Real-time SLA reporting. AI triage accuracy monitoring. Executive visibility layers. Includes the Process Optimisation Dashboard's toggle view and Performance Analytics-driven KPI tiles.

Flow Designer

Parallel approvals for faculty hiring and stage-based workflows for student and alumni journeys, each with automated notifications at every step.

Knowledge Management

Governed knowledge bases across three audiences with defined ownership, audience-based access control, and a graduated trust publishing model.

What industries do we help?

Our ServiceNow GCC teams have delivered workflows across multiple industries, designing custom solutions configured for sector regulations and operational scale.

Technology & Retail

SLA optimization and automated support desk routing for high-growth tech platforms and retail supply chains.

Public Sector

Secure process digitization, document approvals, and role-based portal access matching local authority guidelines.

Healthcare & Life Sciences

Field service management, clinical hardware support routing, and HIPAA-governed knowledge structures.

Higher Education

Student advising workflows, parallel approvals for hiring, and student success portals combined with AI solutions.

Proprietary IP & Accelerators

Accelerator / IP

Intelligent Accounts Receivable App (AR.BOT)

What it Does

Custom ServiceNow application that automates accounts receivable workflows, bridging finance operations with platform automation.

Now available on the ServiceNow Marketplace

Proof & Testimonials

40-60%

Lower ServiceNow delivery and configuration costs.

6 weeks

Ramp-up timeline to build and launch billable pods.

90%+

Employee retention driven by structured training and clear pathways.

"We’ve been providing AI solutions and BOT team has been crucial in helping us build critical mass with those capabilities so we can scale for our customers’ demands."

Greg Smith

Managing Partner, CEO

Stridepath

"BOT Consulting team helped lead strategic initiatives, brought in new ideas, and elevated how we think about building solutions, not just executing them. They’ve been a true extension of our team."

Brandy Brass

Managing Partner, COO

Stridepath

"Partnering with BOT enabled us to move from scaling teams to building a high-impact, AI-native Center of Excellence."

David Holstein

CEO/Founder

Bettera

Other Platform Practices

DATABRICKS

Lakehouse, Unity Catalog, Cost Optimization

SALESFORCE

Innovation, Managed Services, Nonprofit

Snowflake

Cross-Cloud Migration, AI Implementation, Performance Optimization

AWS

Migration, AppDev, DevOps, AI/ML

AI / ML

LLM, RAG, Multi-Agent, Platform AI

Build Your ServiceNow GCC with AI-Enabled Talent & Workflow Expertise

AI-Enabled ServiceNow Delivery

Now Assist Enablement

AI Agents

Workflow Automation Accelerators

Predictive Intelligence

What We Deliver:

Workflow Automation

Self-Service Portals

AI Agent Enablement

Systems Integration

Dashboard & Reporting

ServiceNow Modules We Cover:

ITSM & Workflow Automation

HRSD & Employee Exp.

CRM

Custom App Dev

AI & Agentic Solutions

Dashboard & Reporting

Flow Designer

Knowledge Management

What industries do we help?

Technology & Retail

Public Sector

Healthcare & Life Sciences

Higher Education

Proprietary IP & Accelerators

Intelligent Accounts Receivable App (AR.BOT)

Proof & Testimonials

40-60%

6 weeks

90%+

Other Platform Practices

DATABRICKS

SALESFORCE

Snowflake

AWS

AI / ML

Your ServiceNow practice needs scalable global capability.