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ServiceNow

Scale ITSM, HRSD, and CSM capabilities with certified consultants who don’t just configure workflows — they build AI agents, custom accelerators, and enterprise-grade solutions that move the needle for your clients.

Read Stridepath Case Study

What We Deliver:

Workflow Automation

Process digitization

Self-Service Portals

Employee/customer experience

AI Agent Enablement

Virtual agent implementation

Dashboard & Reporting

Analytics layer build

Proprietary IP & Accelerators

Accelerator / IP
What It Does
Intelligent Accounts Receivable App (AR.BOT)
Custom ServiceNow application that automates accounts receivable workflows,  bridging finance operations with platform automation.

Now available on ServiceNow marketplace.

ServiceNow Modules We Cover

Our ServiceNow GCC teams are structured to support the full platform spectrum. We design pod structures around the specific modules your practice needs:

ITSM & Workflow Automation

Incident, Change, Problem management. Workflow digitization and automation. SLA monitoring and optimization.

HRSD & Employee Experience

Employee lifecycle management. Case management and knowledge delivery. Now Assist for HR — AI-powered self-service.

CRM

Customer service management. Field service integration. Intelligent routing and assignment.

Custom App Development

Scoped applications. ServiceNow Store readiness. Integration development. Platform architecture.

AI & Agentic Solutions

Now Assist enablement. Virtual Agent configuration. Moveworks AI Agents. Agentic HRSD workflows. Predictive analytics.

Dashboard & Reporting

Custom performance dashboards. Real-time SLA reporting. AI triage accuracy monitoring. Executive visibility layers.

Industries We Serve

Our ServiceNow teams have delivered across Technology and Retail, Public Sector, Healthcare, and Education — with particularly deep expertise in Higher Education, where we combine ServiceNow with AI-native solutions for student success, advising, and institutional service delivery.

AI-Enabled ServiceNow Delivery

We integrate:

  1. Now Assist enablement
  2. AI Agents 
  3. Workflow automation accelerators
  4. Predictive Intelligence  

Platform Expert
GCC Tech Lead

Saloni G Sharma
Director, Digital Workflow Enterprise
As Director of Digital Workflow Enterprise, she leads the architecture and delivery of ServiceNow solutions while scaling the Stridepath Global Capability Center under BOT’s venture studio model. With 10+ years in the ServiceNow ecosystem, she blends technical expertise with consulting leadership to drive intelligent, AI-powered workflow transformation.

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AI / ML

20 Consultants

LLM, RAG, Multi-Agent, Platform AI
We specialize in building high-performing, scalable Global Capability Centers, empowering businesses to achieve global success with efficiency and cultural integration.
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