We are seeking a highly skilled and experienced DevSecOps Engineer to join our team. As a DevSecOps Engineer, you will be responsible for designing, implementing, and maintaining security measures to protect our cloud-based infrastructure and applications. You will work closely with our development and operations teams to ensure that security best practices are followed throughout the cloud environment. You will also be responsible for monitoring and responding to security incidents and conducting regular security audits and assessments. The ideal candidate has a strong background in cloud security, a deep understanding of cloud architectures, and a passion for staying up to date with the latest security threats and trends. Shift: EMEA with flexibility on NA hours Key Responsibilities Design and implement security controls and measures to protect cloud-based infrastructure and applications. Collaborate with development and operations teams to integrate security into the software development lifecycle. Regular security assessments and audits should be conducted to identify vulnerabilities and recommend remediation actions. Monitor and respond to security incidents and conduct investigations as necessary. Stay current with emerging cloud security threats, vulnerabilities, and industry best practices. Develop and maintain security policies, procedures, and documentation. Perform security reviews of cloud service providers and third-party vendors. Provide guidance and support to internal teams on best practices for cloud security. Conduct cloud security awareness advisories for employees Requirements Qualification 3+ Proven experience working as a DevSecOps Engineer or in a similar role. Bachelor's degree in Computer Science, Information Technology, or a related field. At least one of the relevant certifications (e.g., AWS Certified Security - Specialty, AWS Certified Network - Specialty, AWS Solutions Architect - Professional, CCSP, CISSP). Additional certifications are a plus. Strong understanding of cloud computing concepts and AWS architectures. GCP is a plus. In-depth knowledge of cloud security best practices, standards, and frameworks (e.g., CIS Benchmarks, NIST, ISO 27001). Hands-on experience with cloud security tools and technologies (e.g., AWS Security services, Web Application Firewalls, Cloud Security Posture Management tools). Experience with infrastructure-as-code (IaC) tools such as Terraform or CloudFormation. CDK is a plus. Experience with Python programming and the boto3 library. TypeScript is a plus. Experience conducting security assessments and audits. Understanding of networking protocols and security technologies (e.g., VPN, Firewall, IDS/IPS). Knowledge of secure coding practices and common application security vulnerabilities. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a fast-paced, dynamic environment. Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are looking for a highly effective Project Manager for our Business Technology team. In this role, your primary focus will be owning the lifecycle of our internal project portfolio. You will maintain a large backlog of enhancement requests, change management, and support tasks across multiple business applications. Serving as the primary administrative and coordination bridge between our internal business customers and technical team, you will capture and document business requirements, ensure they are clearly communicated to the technical team, and track tasks to completion. During the development phase, you will act in a Project Management and administrative capacity—keeping teams aligned, tracking schedules, coordinating User Acceptance Testing (UAT) with business stakeholders, and ensuring the technical team has what they need to deliver on time without being responsible for technical design or the SDLC itself. Key Responsibilities: Project Management & Execution Methodology & Delivery: Develop, maintain, and optimize project plans using project management software (e.g., Jira), championing agile best practices. Backlog & Change Management: Maintain and aggressively prioritize the enhancement request, change management, and support backlogs for multiple business applications. Stakeholder Governance: Manage stakeholder registries, develop RACI matrices, and execute transparent communication plans across multiple organizational levels. Documentation: Track and document the completion of key milestones, tasks, and detailed notes from internal customer interactions. Workflow Optimization: Leverage AI tools (specifically Gemini and Claude) to expedite project management processes, workflows, and documentation. Business Analysis & System Translation Requirement Documentation: Partner with internal customers to understand business processes and document functional requirements for issues or enhancements. The Communication Bridge: Ensure business needs are clearly communicated to the technical team, and track developer progress against those needs. You will not design technical solutions or manage the SDLC, but you will track deliverables to ensure they align with the original request. UAT Coordination: Own the User Acceptance Testing (UAT) phase by coordinating with business users to test new features, gathering their feedback, and managing the sign-off process before deployment. Release Communications: Author and distribute clear, business-friendly release notes to stakeholders to announce new features, system enhancements, and bug fixes. Application Scope: Track requirements and project schedules for a diverse SaaS ecosystem, including Salesforce, Conga, Klient, NetSuite, Snowflake, n8n, Slack, and more. Change Management Enablement: Act as an enabler to ensure the business is prepared for system change. Global Collaboration: Coordinate and track deliverables with distributed technical teams and business stakeholders across global time zones (specifically PST to India), maintaining flexibility for occasional meetings outside local business hours. Requirements Qualifications Experience: Minimum of 2-3 years of dedicated project management experience, preferably within an agile environment. Tooling: Demonstrated hands-on experience using Jira and Salesforce. Familiarity with PSA tools and NetSuite/ERP systems is a distinct advantage. System Aptitude: While you will not be expected to configure systems yourself, you must possess a strong analytical aptitude to quickly learn how our business applications can (or cannot) support a business process. Distributed Team Leadership: Proven experience managing the work of virtual, distributed teams and successfully driving initiatives to completion under tight deadlines. Resilience & Adaptability: Comfortable navigating an initially disorganized environment; proven ability to self-manage, build project structures from scratch, and stay resilient through shifting priorities. AI Curiosity: Experience using or a strong willingness to leverage AI productivity tools (e.g., Gemini, Claude) to optimize daily delivery timelines. Required Skills Communication: Articulate, highly proficient written and spoken English with the ability to interact professionally with everyone from developers to executives. Mindset: Service-oriented, detail-oriented, resourceful, organized, and fiercely proactive. Security: A solid understanding and awareness of Information Security best practices. Preferred Certifications PMP or Agile Certification (Scrum Master, PMI-ACP) – Preferred PMI-PBA (Professional in Business Analysis) – Preferred Success Metrics: On-Time Delivery: Meeting critical project timelines and sprint commitments. Backlog Health: Successful grooming, organization, and steady reduction of the application backlog. UAT Efficiency: Smooth execution of UAT cycles with clear feedback loops and timely sign-offs from business stakeholders. Stakeholder Satisfaction: High satisfaction scores across global business units, driven by transparent communication and timely release notes. Operational Readiness & Tracking: Successful enablement of business teams prior to system rollouts, combined with the meticulous maintenance of high-quality, historical release logs Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are looking for a Salesforce Technical Architect with 10+ years of experience to own the end-to-end technical vision, architecture, and governance of our Salesforce ecosystem. This role sits at the intersection of solutioning, technical leadership, and stakeholder management — translating complex business needs into scalable, secure, and maintainable Salesforce architectures across multiple clouds and integrated systems. Key Responsibilities: Define and own the overall Salesforce solution architecture (data model, security/sharing model, integration architecture, and platform scalability) across projects/programs. Lead architectural reviews and design governance for Apex (Queueable, Batch, Service Layer pattern), LWC, and integration components built by development teams. Architect and oversee complex integrations — REST/SOAP callouts, webhook consumption, and middleware orchestration (e.g., Boomi, Workato, MuleSoft-class tools) — across Salesforce and external systems (SFMC, Workday, ERP, and other third-party APIs). Drive technical decision-making on platform strategy, including multi-org/multi-cloud considerations, AppExchange tool evaluation, and build-vs-buy decisions. Provide cross-functional leadership across product, QA, and engineering teams, ensuring quality engineering practices and innovation are embedded into delivery. Act as the primary technical escalation point for clients, presenting solution designs, addressing risks, and ensuring alignment with enterprise architecture standards. Mentor Technical Leads and Senior Consultants on best practices, code quality, and architectural patterns. Own technical documentation, including solution design documents, integration blueprints, and data migration strategies. Stay current with the Salesforce release roadmap and proactively recommend platform and ecosystem improvements. Requirements 10+ years of overall IT experience, with at least 6–7 years dedicated to Salesforce architecture and solutioning. Proven experience architecting and delivering at least 2–3 large-scale, multi-cloud Salesforce implementations. Strong hands-on background in Apex, Triggers, SOQL/SOSL, LWC, Visualforce, and Salesforce administration (Flow Builder, Process Builder, Approval Processes, Validation Rules, Formula Fields). Demonstrated experience designing and governing integrations (REST/SOAP, webhooks, middleware orchestration) and working with platforms like SFMC, Workday, Boomi AtomSphere, or Workato. Experience leading cross-functional teams and collaborating with product, QA, and engineering leadership. Qualification & Skill: Bachelor's/Master's degree in Computer Science, IT, or related field. Salesforce Architect-track certifications strongly preferred (Application Architect, System Architect, or Technical Architect / CTA). Additional certifications: Platform Developer I & II, Integration Architecture Designer, Sharing & Visibility Designer. Tools exposure: Visual Studio Code, Bitbucket, Workbench, Jira, Conga, Avalara, Docusign, Postman. Strong communication and client-facing solutioning skills; ability to translate business requirements into technical architecture. Experience with data migration strategy, solution designing, and user story grooming at a program level. Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Salesforce Technical Lead with 8+ years of experience to lead development teams in building robust, scalable Salesforce solutions. This role combines deep hands-on technical expertise with team leadership — guiding design decisions, ensuring code quality, and serving as the bridge between architecture and execution. Key Responsibilities: Lead the design and development of advanced Apex solutions (Queueable, Batch Apex, Service Layer Pattern) and LWC components using UI API and JavaScript. Own technical design for assigned modules/features, ensuring alignment with overall solution architecture. Lead secure REST/SOAP integration builds, webhook consumption, and middleware orchestration for system-to-system connectivity. Conduct code reviews, enforce coding standards, and mentor Senior/Consultant-level developers. Drive sprint-level technical planning, estimation, and task breakdown in collaboration with the Architect and Project Manager. Troubleshoot complex technical issues across Apex, LWC, automation (Flow Builder, Approval Processes), and integrations. Collaborate with QA and product teams to ensure quality engineering practices are followed throughout the SDLC. Support solution designing, data migration planning, and user story grooming sessions. Requirements 8+ years of Salesforce development experience, including at least 2–3 years in a technical leadership or lead developer capacity. Strong expertise in Apex, Triggers, Async Apex, SOQL/SOSL, LWC, and Visualforce. Hands-on experience with Salesforce automation tools (Flow Builder, Process Builder, Approval Processes, Workflow). Proven experience building and supporting integrations (REST/SOAP callouts, middleware tools such as Boomi or Workato, SFMC, Workday APIs). Experience leading a small-to-mid-sized development team (3–6 developers). Qualification & Skill: Bachelor's degree in Computer Science, Engineering, or related field. Salesforce Platform Developer I (mandatory) and Platform Developer II (preferred) certifications. Additional preferred certifications: JavaScript Developer I, Application Architect (in progress), Workato Certified Pro I & II, or Boomi certifications. Tools: Visual Studio Code, Bitbucket, Workbench, Jira, Postman, Conga, Avalara, Docusign. Strong problem-solving skills, ownership mindset, and ability to mentor and unblock team members. Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options

We are looking for a Senior Salesforce Consultant with 6+ years of experience to design, build, and deliver Salesforce solutions independently while contributing to solution design and integration workstreams. This role requires strong hands-on development skills along with the ability to engage in client discussions and guide junior consultants. Key Responsibilities: Develop and customize Salesforce solutions using Apex, Triggers, Async Apex, SOQL/SOSL, and Lightning Web Components (LWC). Configure and optimize automation using Flow Builder, Process Builder, Approval Processes, and Workflow. Build and support integrations using REST/SOAP APIs, and work with middleware/connected systems (e.g., SFMC, Workday, Postman for testing). Participate in solution designing sessions, providing technical input on feasibility and best-fit approaches. Support data migration activities and ensure data integrity during transitions. Contribute to user story grooming, providing effort estimates and identifying technical risks early. Guide and review the work of Consultant-level team members, providing technical mentorship. Prepare reports, dashboards, and validation rules to support business reporting needs. Requirements 6+ years of hands-on Salesforce development and configuration experience. Strong command of Apex, Triggers, SOQL/SOSL, LWC, and Visualforce. Solid experience with Salesforce administration: Flow Builder, Process Builder, Approval Processes, Validation Rules, Formula Fields, Reports & Dashboards. Experience with REST API integrations; exposure to middleware/connected platforms (SFMC, Workday, Boomi, or similar) is a plus. Prior experience in client-facing or consulting engagements preferred. Qualification & Skill: Bachelor's degree in Computer Science, IT, or related field. Salesforce Platform Developer I certification (mandatory); Platform Developer II or Admin certification preferred. Tools: Visual Studio Code, Workbench, Jira, Postman, Conga, Avalara, Docusign. Strong analytical and communication skills; comfortable working directly with business stakeholders. Exposure to solution designing and data migration practices. Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options

We are seeking a Senior Cloud Engineer (E3) to join our growing Managed Service Provider (MSP) team. This role is ideal for a hands-on technical leader who can design, build, and operate complex cloud solutions while mentoring engineers and partnering closely with CloudOps, DevOps, security teams, and clients. Key Responsibilities Lead the design and implementation of advanced cloud-native solutions for client workloads Evaluate and select tools, libraries, and AWS services aligned to scalability, security, and cost efficiency Apply structured frameworks to assess problems, risks, and architectural trade-offs Build and enhance cloud-native architectures including serverless, IoT backends, and highly automated delivery pipelines Enforce engineering standards, SDLC best practices, and architectural consistency Move fluidly between high-level architectural thinking and hands-on implementation Partner with CloudOps to design support models, response procedures, and operational handoffs Participate in cross-functional delivery teams to ensure successful client outcomes Mentor engineers, define stories and task-level work, and provide technical guidance Design and implement highly reliable, secure, and cost-optimized AWS architectures Build and maintain observability platforms using AWS-native tools (CloudWatch, X-Ray, Config) and partner solutions (Datadog, Dynatrace, OpenTelemetry) Collaborate with 24x7 operations teams to define actionable metrics, logs, and alerts Establish runbooks and automation aligned to monitoring thresholds and incident response Drive root cause analysis, noise reduction, and long-term reliability improvements Partner with DevOps and security teams to embed resilience, security, and cost optimization into all solutions Coach, mentor, and share knowledge with engineers across experience levels Perform code reviews, provide constructive feedback, and pair program when needed Contribute to internal IP, tooling, and open-source initiatives Participate in Agile delivery models and execution planning Engage with clients through presentations, architectural discussions, and technical decision-making Build relationships with vendors and AWS partners Stay current with AWS best practices and emerging cloud technologies Requirements Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field with strong 4+ years of IT experience 3+ years of hands-on experience with Amazon Web Services (AWS) 2+ years of programming experience in Python, Node.js, TypeScript, Go, Java, or C# 2+ years of strong experience in Kubernetes or Continuous Integration and Deliver (CI/CD) experience. Experience with infrastructure as code and configuration management Experience with CI/CD pipelines and modern delivery practices Experience working within Agile or similar delivery methodologies AWS Associate or Professional certifications (Solutions Architect, DevOps Engineer, SysOps, Developer) Experience designing scalable, automated cloud infrastructure Strong experience with AWS Lambda and serverless architectures Experience supporting large-scale enterprise or MSP environments Experience in client-facing or consulting roles Strong communication skills with the ability to explain technical concepts clearly to varied audiences Effective time and self-management with the ability to prioritize, adapt, and meet deadlines Strong problem-solving mindset with the ability to analyze issues and deliver practical solutions Collaborative team player who builds productive relationships with clients and stakeholders Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

The Marketing & Sales Ops Specialist is the operating backbone of BOT's go-to-market motion the person who makes pipeline run predictably and turns marketing activity into measurable revenue impact. This role owns the HubSpot system of record, the lead-to-revenue process, ABM operations, and the reporting layer that ties marketing investment to sales outcomes. You will work in close alignment with the Marketing and Sales team to build a sales and marketing engine that scales clean data, sharp ICP filtering, disciplined deal stages, and a single source of truth across the funnel. Key Responsibilities HubSpot Ownership — System of Record Own end-to-end HubSpot administration across Marketing Hub, Sales Hub, and CRM Configure and maintain Deal pipeline stages, probabilities, exit criteria, and mandatory CRM fields aligned to BOT's 7-stage sales process Build, manage, and optimise lifecycle automation across Lead → MQL → SQL → Opportunity → Customer Set up and refine the lead scoring model ICP criteria Maintain CRM data hygiene: contact properties, deduplication, segmentation, lifecycle alignment, list management Document, enforce, and continuously improve HubSpot SOPs and ops playbooks Sales Ops — Pipeline & Process Discipline Partner with the sales team to operationalise the sales funnel: mandatory field enforcement, stage progression rules, and stuck-deal alerts. Maintain pipeline hygiene through weekly deal reviews, stage audits, and data validation Build and own sales reporting: pipeline funnel, weighted pipeline, win rate, average deal size, sales cycle length, stage conversion rates Manage sales/marketing handoff workflows — MQL routing, SQL acceptance criteria, lost-deal feedback loops Marketing Ops — Campaign Execution Own HubSpot campaign setup, tagging, UTMs, asset hygiene, and attribution Build automated workflows across lead nurturing, lifecycle stages, and sales handoff Operate ABM campaigns end-to-end: Influ2 setup, account/contact loading, sequence configuration, performance reporting Translate ICP research into actionable targeting lists, sequence inputs, and campaign briefs Support event-led motions from operational planning to lead capture and post-event follow-through ICP Framework & Lead Quality Own the ICP framework: lead prospecting and intelligence, qualifiers/disqualifiers, scoring logic Validate research outputs from the research function for ICP fit, data accuracy, and pipeline-readiness Track and report on lead quality, ICP match rates, and coverage gaps across pipeline stages Reporting, Dashboards & Tools Build and maintain HubSpot dashboards for monthly and quarterly reviews — ICP visibility, pipeline health, campaign performance Track performance across content, campaigns, website, and social Evaluate, validate, and recommend new tools (ABM, enrichment, intent data) — efficiency, ROI, and stack consolidation Maintain structured marketing folders, documentation, and operational repositories What Success Looks Like HubSpot is the single source of truth — clean, automated, used by sales and marketing daily Every deal in the pipeline has the mandatory fields populated; no deals stall silently Sales and marketing operate from the same dashboard, with complete visibility live Lead scoring promotes the right contacts to MQL — reflected in conversion rates upstream ABM and event campaigns ship on time with full attribution from ad impression to closed deal Requirements Skills & Qualifications Process-driven with sharp execution discipline — closes loops without being chased Comfortable holding sales and marketing accountable to shared SLAs and definitions Strong analytical thinking — can move from data to diagnosis to recommendation Detail-oriented without losing strategic context Familiarity with B2B services / SaaS / tech consulting environments and complex enterprise buying cycles Calm under ambiguity — builds the system while the system runs Must-Have Experience 5–6 years in marketing ops, sales ops, or revenue operations in a B2B environment Hands-on HubSpot expertise across Marketing Hub, Sales Hub, and CRM — workflow automation, lifecycle management, custom properties, reporting, and admin Proven experience operating ABM programmes (Influ2, 6sense, Demandbase, or equivalent) Working fluency with LinkedIn Sales Navigator for account intelligence and list validation. Direct experience with B2B sales process design — pipeline stages, deal probability, scoring models, pipeline reporting Track record managing CRM data hygiene at scale (1,000+ accounts/contacts) Nice-to-Have Exposure to B2B and IT services industry Experience with sales enablement content systems Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are looking for a highly skilled Senior Software Architect (.NET) to join a strategic modernization initiative focused on transforming legacy .NET applications into modern cloud-ready solutions. This role requires strong architectural thinking, deep .NET expertise, and the ability to deliver technical solutions with minimal oversight independently. This role is ideal for engineers who enjoy solving complex modernization challenges, writing production-quality code, and working with emerging AI-powered development tools. Key Responsibilities Application Modernization & Development Modernize legacy .NET Framework applications (.NET Framework 4.x) to modern .NET (.NET 8 and beyond). Design and implement scalable, maintainable, and cloud-ready application architectures. Write high-quality, production-ready code and participate actively in development efforts. Refactor existing applications into modern service-oriented or microservices-based architectures where appropriate. Build and maintain REST APIs and backend services. AWS & Cloud Engineering Work with AWS services to support application modernization and deployment initiatives. Leverage AWS modernization and Generative AI tools, including Amazon Transform, to accelerate migration efforts. Participate in cloud architecture discussions and technical solution design. Collaborate with cross-functional teams to ensure successful cloud adoption. Software Engineering Excellence Troubleshoot and resolve complex technical issues across development and testing environments. Implement automated testing and quality assurance practices. Contribute to CI/CD pipelines and deployment automation. Apply engineering best practices related to performance, security, scalability, and maintainability. Technical Leadership Provide technical guidance and mentorship to team members when needed. Participate in architecture discussions, design reviews, and technical decision-making. Clearly communicate technical approaches and modernization strategies to stakeholders. Requirements Skills & Qualifications 8+ years of software development experience with strong hands-on coding expertise. Deep expertise in C# and modern .NET development. Experience working with both Legacy .NET Framework applications (4.x) and Modern .NET platforms (.NET 6/7/8+) Strong understanding of software design patterns and application architecture principles. Experience building and consuming RESTful APIs. Experience designing and implementing microservices architectures. Strong knowledge of relational databases such as SQL Server, PostgreSQL, or MySQL. Experience with cloud platforms, preferably AWS. Ability to independently own and deliver technical workstreams with minimal supervision. Experience deploying and supporting applications on AWS. Familiarity with CI/CD pipelines and DevOps practices. Understanding of Infrastructure as Code concepts. Experience using Generative AI-assisted development tools such as: Amazon Q Developer GitHub Copilot Cursor Similar AI coding assistants Strong problem-solving and debugging skills. Excellent communication and collaboration abilities. Preferred Qualifications AWS certifications (Associate or Professional level). Experience with AWS application modernization initiatives. Experience using Amazon Transform or similar code transformation tools. Hands-on experience with Terraform, CloudFormation, or other Infrastructure as Code frameworks. Experience with containerization technologies such as Docker and Kubernetes. Prior consulting or customer-facing project experience. Experience leading technical design discussions and architecture reviews. Signs You May Be a Great Fit Impact: Drive the design and delivery of scalable cloud solutions for diverse, forward-thinking customers. Ownership: Thrive in a high-ownership role balancing architecture, coding, and delivery leadership Collaboration: Enjoy working cross-functionally with engineering, product, and business teams Growth: Continuously learn new technologies and evolve toward senior architecture and leadership roles

We are seeking a ServiceNow Solution Architect to join our delivery team and lead the design, development, and implementation of scalable, enterprise-grade ServiceNow solutions. While the title is Solution Architect, this is a highly technical, hands-on role requiring deep expertise in the ServiceNow platform. The ideal candidate is someone who can seamlessly balance architecture with development—designing robust solutions while actively contributing to implementation, solving complex technical challenges, reviewing code, mentoring engineers, and engaging with business stakeholders. You will work closely with customers, architects, developers, and cross-functional teams to translate business requirements into scalable technical solutions, ensuring successful delivery across multiple ServiceNow programs. In addition, you will drive innovation by leveraging ServiceNow AI capabilities, including Now Assist and AI Agents, to enhance automation, productivity, and user experience. Key Responsibilities Technical Architecture & Solution Design Design and architect scalable, secure, and enterprise-grade ServiceNow solutions across multiple business domains. Translate business and functional requirements into robust technical designs and implementation strategies. Lead architecture discussions while remaining actively involved in technical implementation. Define platform architecture, data models, integration patterns, and reusable technical frameworks. Ensure solutions align with ServiceNow best practices, enterprise architecture standards, and long-term scalability. Design AI-enabled solutions using ServiceNow Now Assist, AI Agents, and intelligent automation capabilities. Hands-on Development & Technical Leadership Actively contribute to ServiceNow development, configuration, customization, and platform implementation. Guide engineering teams on scripting, platform capabilities, development standards, and technical best practices. Review code, provide technical feedback, and ensure high engineering quality across delivery teams. Troubleshoot complex technical issues and support engineers in resolving critical implementation challenges. Drive adoption of modern development practices, reusable components, and platform optimization techniques. Ensure solutions are maintainable, performant, secure, and aligned with engineering best practices. Platform Implementation & Optimization Lead implementations across key ServiceNow modules including ITSM, CSM, FSM, and CSDM-aligned architectures. Optimize existing implementations for scalability, performance, maintainability, and user experience. Drive platform governance, development standards, and technical consistency across projects. Build and guide teams in implementing intelligent virtual agents, conversational workflows, and AI-powered automation. Integration & Platform Engineering Design and implement integration strategies between ServiceNow and enterprise applications using APIs, middleware, and event-driven architectures. Define scalable data models aligned with CSDM and enterprise data governance standards. Ensure secure, reliable, and maintainable integrations across business systems. Technical Delivery & Collaboration Partner with business stakeholders, functional consultants, developers, and delivery teams to translate business needs into technical solutions. Lead technical design reviews, architecture discussions, and implementation planning. Participate in customer discussions, provide technical recommendations, and support solution delivery. Balance technical leadership with hands-on execution throughout the project lifecycle. Engineering Excellence & Mentorship Mentor developers and technical consultants through architecture guidance, code reviews, and best practices. Establish engineering standards, reusable assets, and implementation frameworks. Promote continuous improvement through technical coaching, knowledge sharing, and innovation. Foster a culture of technical excellence, ownership, and collaborative problem-solving. Requirements Required Skills & Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field. 8+ years of hands-on ServiceNow experience, including architecture and enterprise implementation. Strong expertise across ITSM, CSM, FSM, CSDM, and Core ServiceNow platform capabilities. Proven experience designing and implementing enterprise-scale ServiceNow solutions. Strong hands-on experience with ServiceNow development, scripting, customization, Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, and platform automation. Deep understanding of ServiceNow platform architecture, application design, and technical implementation. Experience with enterprise integrations using REST APIs, SOAP APIs, middleware, and event-driven architectures. Strong understanding of platform governance, security, scalability, and engineering best practices. Experience reviewing code, mentoring developers, and driving technical quality across engineering teams. Strong troubleshooting, debugging, and problem-solving skills with the ability to support engineering teams during complex technical challenges. Experience working in client-facing consulting environments with the ability to communicate technical concepts to both technical and non-technical stakeholders. Excellent communication, collaboration, and stakeholder management skills. Certifications Preferred certifications include: Certified System Administrator (CSA) Certified Implementation Specialist – ITSM Certified Implementation Specialist – CSM Certified Application Developer (CAD) Certified Technical Architect (CTA) – Highly Preferred Certified Master Architect (CMA) – Optional Preferred Skills Experience implementing multiple ServiceNow modules including ITOM, HRSD, SecOps, or SPM. Experience with ServiceNow AI capabilities including Now Assist and AI Agents. Experience with Agile delivery environments and DevOps practices. Experience integrating ServiceNow with enterprise platforms and cloud environments. Exposure to AWS or Azure cloud platforms. Experience mentoring engineering teams while remaining an active technical contributor. Strong understanding of software engineering principles, code quality, and modern development practices. What Success Looks Like Delivers scalable, technically robust ServiceNow solutions that align with customer objectives. Remains hands-on throughout implementation and can resolve complex technical challenges. Builds engineering confidence through mentorship, code reviews, and technical leadership. Successfully bridges business requirements with technical implementation. Drives engineering excellence while maintaining high delivery quality across projects.

We are seeking a Principal Architect to join our client-facing delivery teams and lead the design and delivery of enterprise-scale, cloud-native solutions. In this role, you will work closely with business stakeholders, architects, and engineering teams to define architecture strategy and drive high-impact AWS implementations. You will play a key role in solution architecture, technical leadership, and strategic consulting, while contributing to reusable frameworks, best practices, and innovation across our cloud ecosystem. Key Responsibilities Solution Architecture & Strategy Design and architect scalable, secure, and high-performance cloud solutions on AWS Translate business requirements into end-to-end technical architectures and roadmaps Lead discovery sessions, architecture workshops, and solution design discussions. Define long-term cloud strategy and modernization approaches Technical Leadership & Delivery Act as a technical advisor and thought leader across multiple engagements Provide architectural direction across design, build, and delivery phases Guide teams through complex technical challenges and ensure delivery excellence Ensure adherence to best practices across scalability, performance, and security. Cloud & Platform Engineering Architect solutions leveraging AWS services such as: API Gateway, Lambda, S3, SNS, SQS, CloudFront Design and implement serverless and distributed architectures Drive adoption of Infrastructure-as-Code (Terraform, CloudFormation, AWS CDK) Enable DevOps practices including CI/CD, automation, and containerization Stakeholder Engagement & Pre-Sales Collaborate with stakeholders to understand business goals and define solution approaches Support pre-sales through architecture design, estimation, and proposal inputs Communicate complex technical concepts to both technical and non-technical audiences Identify risks and provide strategic recommendations for mitigation Mentorship & Practice Development Mentor architects and engineers, driving technical excellence across teams Contribute to standards, reusable assets, and reference architectures Support internal capability building and knowledge sharing initiatives Represent the organization through strong technical leadership and delivery quality Requirements Skills & Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred) 12+ years of overall experience, with strong experience as an AWS Architect, preferably with at least 3+ years in a relevant AWS Architecture role Strong expertise in: ○ AWS cloud architecture and services ○ Serverless architectures (Lambda, API Gateway, etc.) ○ Distributed systems and cloud-native design patterns Hands-on experience with: ○ Infrastructure-as-Code (Terraform, CloudFormation, AWS CDK) ○ DevOps practices and CI/CD pipelines ○ Containerization (Docker, Kubernetes, ECS, Fargate) Strong understanding of: ○ Cloud security, networking, and API design ○ Scalability, reliability, and performance optimization Excellent problem-solving, communication, and stakeholder management skills Experience working in client-facing and consulting roles Preferred / Nice-to-Have Experience with: ○ Cloud migrations and modernization programs

The AI Transformation Team partners with enterprise customers to design, build, and operationalize agentic AI solutions on AWS. As an AI Engineer, you will work directly with clients across financial services, healthcare, and industrial sectors, translating complex business challenges into scalable, production-grade AI systems. This role combines hands-on engineering with customer engagement, solution architecture, and delivery leadership. You will leverage modern AI platforms and AWS-native services to drive measurable business outcomes. Key Responsibilities Design, build, and deploy production-grade AI systems leveraging LLMs and agentic architectures Translate business requirements into scalable AI solution architectures and implementation roadmaps Lead and participate in discovery workshops, architecture reviews, and solution design sessions with customers Develop and optimize agentic workflows, including tool integration, multi-agent orchestration, and human-in-the-loop processes Integrate AI solutions with enterprise platforms (e.g., Slack, Salesforce, ServiceNow, Jira) Implement secure, scalable cloud architectures on AWS, following best practices for multi-account and multi-tenant environments Build and maintain CI/CD pipelines, infrastructure as code, and observability frameworks Collaborate cross-functionally with engineering, data, and business stakeholders to ensure successful delivery Scope, estimate, and deliver AI and cloud projects end-to-end Create key technical deliverables, including solution architecture documents, SOWs, runbooks, and handover documentation Present technical solutions and recommendations to both engineering teams and executive stakeholders (CTO, CIO, CDO) Requirements Skills & Qualifications 6+ years of production-grade software engineering experience (Python and/or TypeScript preferred) 3+ years in applied AI/LLMs, strong hands-on experience with Python, CI/CD, tool-calling, API agents, and related infrastructure skills. Proficiency in AI-assisted development tools (Kiro, Cursor, Claude Code) Strong understanding of distributed systems, event-driven architectures, and API design Experience with serverless architectures (AWS Lambda, SQS, SNS, Step Functions, EventBridge) Proficiency with Infrastructure as Code (Terraform and/or AWS CDK) Experience with CI/CD pipelines, containerized workloads (ECS/EKS), and observability tooling Hands-on experience building LLM-powered applications (prompt engineering, RAG, function calling, agentic workflows) Familiarity with AWS AI/ML services (Bedrock, SageMaker; AgentCore is a plus) Understanding of agent orchestration patterns: tool usage, multi-agent coordination, human-in-the-loop workflows, and stateful conversations Experience with agent frameworks (LangChain, LangGraph, CrewAI, Strands, or similar) Knowledge of embeddings, vector databases, and retrieval strategies Strong understanding of AWS architecture and security best practices Experience designing multi-account and multi-tenant environments Knowledge of IAM, SCPs, VPC endpoint policies, and data perimeter controls Familiarity with AWS data services (S3, DynamoDB, RDS, Kinesis, Glue, etc.) AWS certifications (Solutions Architect, ML Specialty) are a plus Experience integrating AI into enterprise platforms (Slack, Salesforce, ServiceNow, Jira, etc.) Familiarity with real-time communication protocols (SSE, WebSockets) Exposure to agent/UI frameworks (Vercel AI SDK, CopilotKit, AG-UI) Understanding of API gateway patterns, authentication flows, and audit/logging requirements Experience in customer-facing roles (workshops, architecture reviews, solution design) Ability to translate business problems into technical solutions Experience scoping, estimating, and delivering projects end-to-end Strong presentation skills for both technical and executive audiences Experience creating technical documentation and delivery artifacts Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.